Our Commitment to Safe Play

Play responsibly,
stay safe

hazy believes entertainment is meaningful only when enjoyed within limits. Use our tools and guidelines to keep yourself and your family safe.

21+ For ages 21 and above only Fully secure environment

Why responsible gaming matters

Online casino and betting is an entertainment activity — but it is only beneficial when you stick to a set budget and time limit. The safety of every player on the hazy platform is our first priority. We want you to have fun, but never end up in a situation where playing harms other areas of your life.

Our Terms and Conditions clearly state that hazy is for persons aged 21 and above only. Age verification is a mandatory part of our account registration process, and any violation of this rule will result in account suspension.

Responsible gaming rests on three things: knowing your limits, seeking help when needed, and never treating gambling as a source of income. Always keep in mind when placing bets — only play with what you can afford to lose.

Remember: winning and losing are both possible in gaming. No strategy or method guarantees a win. Do not use gambling as a way to solve financial problems.

If you ever feel that playing is getting out of your control, visit our FAQ section for detailed guidance on self-exclusion and setting limits. Our support team is also available around the clock (24/7) via live chat and email.

Principles of safe play

  • Play for entertainment only, not for income
  • Set your daily budget in advance
  • Do not play beyond a set amount of time
  • Do not place bigger bets to chase losses
  • Do not play under the influence of alcohol or substances
  • Take a break or close your account if needed
  • Keep your account away from minors

Set your own limits

hazy gives you several tools to stay in control of your play. Using them is entirely up to you — but aware players make regular use of these features.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it cannot be increased before a specified period has passed.

Session Timer

Decide in advance how long you will play in one sitting. When the time is up, the system will alert you and end the session if needed.

Self-Exclusion

You can suspend your account for a set period — 30 days, 90 days, or permanently. Logging in will not be possible during this time.

Bet Amount Limit

Set a maximum amount you will place on a single bet. This limit helps you avoid the temptation of placing a large bet on impulse.

Loss Limit

Set a feature that automatically stops play after you have lost a certain amount, so further losses are prevented.

Break Feature

Take a temporary break lasting from 24 hours up to 1 week. No activity can be carried out on the account during the break.

To use or change any of these tools, contact our 24/7 live chat support. We are able to assist in both Bengali and English.

Recognise the warning signs

Sometimes it is hard to notice on your own that playing has become a habit. If any of the signs below seem to apply to you, consider seeking help now.

Spending beyond budget

You repeatedly spend more than your set budget and tell yourself each time that it will be the last.

Betting again after a loss

You keep placing bigger bets to recover losses, and you notice it yourself but cannot stop.

Withdrawal from family and social life

Playing is preventing you from spending time with family or friends, or causing tension in your relationships.

Financial pressure

You are borrowing money or dipping into savings just to place bets.

Mental restlessness

You feel restless, irritable, or anxious when you cannot play — this is a clear sign of dependency.

Playing in secret

You are hiding your playing from family or those close to you, or lying about it.

Where to find help

Seeking help is not a weakness — it is a sign of awareness. From those close to you to professional counsellors, there is support available. Learn about the hazy team and know that we are always here for you.

hazy Live Chat

24 hours a day, 7 days a week — get instant help in Bengali and English. Talk to us about self-exclusion, limit setting, or anything else.

Email Support

If you would like to report a concern privately, write to us by email. Our team will respond promptly and with care.

Family and close ones

Share the problem with trusted family or friends. Their support plays a big role in recovery.

Professional counselling

Getting help from a mental health professional or counsellor is an effective and confidential option.

hazy's commitment

hazy is committed to being a responsible platform. We do not just want to provide entertainment — we want to make sure that entertainment never becomes a source of harm in anyone's life. Every policy and tool we have is built around player safety.

You can read our Privacy Policy to learn how we keep your information safe. Stay with us — but always play with awareness and care.

  • The 21+ age rule is strictly enforced
  • Self-exclusion tools are available to all users at no cost
  • Strict measures are in place to prevent minors from gaining access
  • The support team reaches out when suspicious behaviour is detected
  • All data is protected with SSL encryption
  • 24/7 support service in Bengali

Questions about responsible gaming

Self-Exclusion means you can voluntarily close your account for a set period or permanently. To apply for 30 days, 90 days, or permanent exclusion, contact us via 24/7 live chat or email. No promotional messages will be sent during the exclusion period, and access to the account will be completely blocked.

Yes, but a waiting period applies before a limit can be increased. This delay is intentional, to prevent a hasty decision from causing harm. Lowering a limit takes effect immediately.

Start by having an open, non-judgmental conversation with them. Help them understand that seeking help is not something to be ashamed of. Encourage them to see a professional mental health counsellor if needed. If you believe they are accessing hazy and cannot control it, contact our support team — we will help take the necessary steps.

Your balance will be kept safe during the exclusion period. It will be processed once the exclusion ends or if you request a withdrawal through support. Withdrawals are typically completed within 15 minutes to 2 hours.

hazy verifies age at registration, and anyone under 21 is not permitted to open an account. If you use a shared family device, make sure to log out and keep your password private. If you have concerns, let our support team know.

In some cases, becoming aware of the problem and making changes on your own is possible — especially if the issue is at an early stage. However, for long-standing habits or psychological dependency, professional counselling is far more effective. Seeking help and setting limits are both the right steps to take.