hazy FAQ — Answers to Your Questions

From withdrawals to account verification, mobile gaming and live dealer games — this page brings together detailed answers to the most common questions asked by players in Bangladesh about every hazy service. Whether you are new or experienced, you will find useful information here.

Table of Contents

Withdrawals

Withdrawing your winnings at hazy is straightforward. Below are answers to the most common questions about withdrawal methods, processing times and conditions. hazy VIP members receive priority withdrawal service.

After successfully submitting a withdrawal request at hazy, funds typically reach your bKash, Nagad or Rocket account within 15 minutes to 2 hours. Bank transfers may take a little longer. The time also depends on whether account verification has been completed. If not yet verified, there may be a delay on the first request.

The minimum withdrawal amount at hazy is ৳800. Withdrawal requests below this amount are not processed. Once your balance is ৳800 or more, you can withdraw via bKash, Nagad, Rocket or bank transfer. The minimum deposit amount is ৳100.

hazy's welcome bonus offers up to 150% up to ৳5,000. However, to withdraw winnings from a bonus, you must meet a wagering requirement of 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500 — and you must place ৳1,500 × 25 = ৳37,500 in bets before withdrawing. Bonus winnings become withdrawable only after the requirement is met.

No — at hazy, withdrawals can only be made to a bKash, Nagad, Rocket or bank account registered in your own name. Funds will be sent only to the payment method whose name matches the name on your hazy account. Withdrawal requests to third-party accounts are not accepted and may be cancelled.

hazy currently offers four withdrawal methods: bKash, Nagad, Rocket and bank transfer (covering major banks including Dutch-Bangla Bank, Islami Bank and BRAC Bank). The minimum withdrawal amount of ৳800 applies to all methods. You can choose any method from the wallet section of your account.

Withdrawals are normally completed within 15 minutes to 2 hours. If it takes longer, first check whether your account verification is complete and whether your payment details are correct. If there is still an issue, contact hazy's 24/7 live chat support — assistance is available in Bengali. Keep your transaction ID handy.

Account Verification

Account verification is an important step for playing at hazy and withdrawing funds safely. Reading the terms and conditions will give you full details about the verification process.

Yes — the full name entered at registration on hazy must match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal request may be rejected and your account may be temporarily held. It is therefore important to provide the correct name at registration.

hazy stores your personal information and documents with the highest level of confidentiality. Data is kept secure using SSL encryption. This information is not shared with any third party. The privacy policy explains in detail how your information is managed.

hazy typically requests verification before your first withdrawal or during a security review. Verification may also be required if unusual activity is detected on your account or when updating payment details. Completing verification in advance avoids any delays on withdrawals.

Yes, verification is mandatory. It serves two main purposes: first, to confirm that you are the account owner — so that no one else can withdraw money from your account. Second, to prevent underage users — only players aged 21 and above are allowed to play at hazy.

You will generally need a photo of a government-issued ID (such as a national identity card or passport) and confirmation details of your payment method. Additional documents may be requested in certain situations. hazy's support team is ready to assist you through the process in Bengali.

Mobile Gaming

If you run into any issues playing hazy on a smartphone, check the questions and answers below. You will also find information about the hazy App and hazy APK here.

Clear your mobile browser's cache — this is the most effective fix. In Chrome: Settings → Privacy → Clear browsing data → Cached images and files. Then reload hazy. Check whether your internet connection is stable — live games or slots may load slowly on a weak connection. For the app, close it and reopen it.

If the connection suddenly drops, hazy's server saves the game state. Once you reconnect and return to the same game, you can usually see the round result. If a bet in a slot or crash game was already processed, its result will be visible in your history. If you have an issue, let the live chat team know.

Yes. On Android, open hazybet.cam in Chrome, then select "Add to home screen" from the menu (three dots). On iPhone, tap the share icon in Safari and select "Add to home screen". This gives you an app-like experience — hazy will launch directly from your home screen.

hazy's Android APK and iOS app both run smoothly on most smartphones used in Bangladesh. Android generally requires version 5.0 (Lollipop) or above. Several recent iOS versions are supported. Contact hazy's official channel for information on getting the app.

No — hazy's slot games can be played directly from a mobile browser without installing any separate software. However, you can use the app for a more convenient experience. Popular slots games including Fortune Tiger and Gates of Olympus perform well on mobile.

Live Dealer Games

Thousands of players in Bangladesh enjoy roulette, baccarat, Teen Patti and Andar Bahar in hazy's live casino every day. You can see the full list of live games on the hazy Casino page.

In live roulette, a spinning wheel has numbers from 0 to 36. You place a bet on a single number, a colour (red or black) or a group of numbers. The dealer releases the ball and wherever it lands is the result. Betting on a colour gives roughly a 1:1 return; betting on a specific number gives a higher return but lower odds. Evolution and Pragmatic Play Live tables are available at hazy.

Yes — hazy's live casino games are fully supported on mobile. Both the video stream and betting interface work easily on a touchscreen. A Wi-Fi or at least 4G connection is recommended for a good experience, as live video streams use more data. The live chat is also on the same screen, making it easy to get help.

hazy has separate tables for players with different budgets — from low-bet tables up to high-limit VIP tables. The bet range for each table is clearly shown before you enter, so there is no confusion. You can choose the right table to match your budget.

Yes, Teen Patti and Andar Bahar are available in hazy's live casino. In Teen Patti, each player receives three cards and the best hand wins. In Andar Bahar, one card is shown and you bet on whether a matching card will appear on the "Andar" (left) or "Bahar" (right) side. Both games are popular on the subcontinent and the rules are simple.

Baccarat may look complex but the core betting is straightforward. Between "Player" and "Banker", the hand with a score closest to 9 wins. You place a bet on either side and the dealer handles everything else. A "Tie" bet offers a higher return but lower odds. Evolution and SA Gaming live baccarat tables are available at hazy.

Yes — hazy's live casino tables are open seven days a week, twenty-four hours a day. Whether it is 2 AM or 5 in the morning, you can play baccarat, roulette or Teen Patti with a live dealer at any time. There is no issue if you want to play at night after a BPL or T20 match. Live chat support is also available at the same hours.

Still have questions? We are always here

If you did not find the answer to your question in this FAQ, hazy's support team is ready to help directly. You can also find responsible gaming advice on the responsible gaming page.

Live Chat Support

hazy's 24/7 live chat service is available in both Bengali and English. Log in to the site, click the chat icon and speak directly with a support representative. You can get immediate help on anything related to your account, payments or games.

Email Support

If you need to send a detailed question or a document, write to hazy's support email: [email protected] — you can write in Bengali or English. The support team will reply as quickly as possible.

Related Pages

Jacks or Better

Learn about the rules, strategy and pay table for Jacks or Better, the classic video poker variant.

Read the hazy Jacks or Better guide

Voucher

Find out where to get voucher codes at hazy, how to use them and how to claim a bonus.

View hazy voucher codes and offers

hazy Casino

The full list and details of live dealer games, slots and table games are available on the hazy Casino page.

Browse the hazy Casino game collection