hazy Privacy Policy

Introduction and Scope

hazy is an online gaming and betting platform that provides entertainment services for Bangladeshi users. This Privacy Policy is a formal commitment regarding information between us and our users. This policy applies to the hazy website (hazybet.cam), mobile application, and all related services.

Alongside reading this policy, we recommend reading our Terms and Conditions, as both documents together form the overall terms of our service. We reserve the right to make changes to this policy at any time, and any changes will be published on the website.

This policy applies only to individuals aged 21 or older. We strictly prohibit the collection or processing of information from minors.

What Information We Collect

2.1 Information Provided at Registration

When you open an account at hazy, we collect the following information:

• Full name, date of birth, and nationality
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or passport)

2.2 Financial Transaction Information

During deposits and withdrawals, we collect information related to the payment method. We process transactions via bKash, Nagad, Rocket, and bank transfer. No card numbers or sensitive financial information are stored directly on hazy's servers — these remain within the respective payment provider's own security systems.

2.3 Automatically Collected Information

When you use our platform, we automatically record certain technical information:

• IP address and device type
• Browser type and operating system
• Login time and session duration on the platform
• History of pages and features used
• Information obtained from cookies and similar tracking technologies

Purpose of Data Use

hazy uses collected information only for specified legitimate purposes. Our main purposes are:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, promotions, and VIP benefits
• Providing customer service and support
• Preventing fraud, money laundering, and other unlawful activities
• Improving platform performance and resolving technical issues
• Creating a personalised gaming experience
• Sending relevant promotional information (subject to your consent)

We do not sell your information to third parties for any commercial purpose.

Data Sharing and Third Parties

In certain circumstances, hazy may share your information with trusted third parties. These circumstances are clearly set out below:

4.1 Service Provider Partners

We work with selected service providers for payment processing, identity verification, technical infrastructure, and gaming content supply. These organisations receive only the information necessary to carry out their specific services, and they are contractually bound under our privacy policy.

4.2 Legal Obligations

hazy may be required to share information with authorities pursuant to court orders, lawful requests from investigative bodies, or legal processes. In such circumstances, we will not disclose any information beyond what the law requires.

4.3 Fraud and Security

We may share limited information with relevant specialist organisations to detect fraud, ensure account security, and implement our Responsible Gaming policy.

Data Storage and Security

hazy uses modern security technology to keep your information protected. The key elements of our security system are:

• Data transmission is secured through SSL encryption
• Passwords and sensitive information are stored in hashed and encrypted form
• Regular security audits are conducted on server infrastructure
• Every login attempt to an account is logged and monitored
• Internal staff access to data is strictly controlled and auditable

5.1 Data Retention Period

For active accounts, data is retained for as long as the account remains open. Even after an account is closed, financial transaction records are kept for a set period as required by law. Unnecessary data is securely deleted after the specified period.

Cookie Policy

hazy uses cookies and similar technologies to operate the website and app properly. A cookie is a small data file stored on your browser or device.

6.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security — disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytical Cookies: Used to understand platform usage patterns, which helps us improve our service.
• Advertising Cookies: Used to show relevant content based on your preferences (subject to consent).

6.2 Cookie Control

Non-essential cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may prevent you from using some of hazy's core services.

User Rights

As a hazy user, you have the following rights regarding your own information. To exercise these rights, please contact our support team.

7.1 Right of Access

You may request details of the information stored in your account. hazy will provide that information within a reasonable time.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected. It will be updated after identity verification.

7.3 Right to Erasure

After closing your account, you may request deletion of your personal information. However, some financial records may be retained for a set period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or notifications at any time. Account management messages are separate from these and cannot be turned off.

Protection of Minors

hazy strictly does not collect information from or provide services to anyone under the age of 21. An age verification process is followed at the time of registration.

If for any reason information belonging to a minor reaches us, we will delete it immediately and close the associated account. Parents or guardians with any concerns about their child's information may inform our support team.

You can learn more about our responsible management practices and our commitment to user protection in our detailed information about hazy.

International Data Transfers

hazy's server infrastructure may be located in multiple countries. Your information may be transferred outside Bangladesh for processing. In such cases, we ensure that:

• Data transfers take place over secure encrypted connections
• Receiving organisations are contractually bound to comply with our privacy standards
• Data is transferred only for purposes necessary to operate the service

Policy Changes and Contact

hazy may amend this Privacy Policy at any time. When changes are made, the "Last Updated" date at the top of the policy will be changed, and for significant changes, a notification will be sent to the registered email address.

If you have any questions or complaints about this policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours, 7 days a week
• Language: Support is available in both Bengali and English

For answers to common questions, visit our FAQ page — detailed answers to many topics are available there.